Rendez support

Questions, a journey that looks wrong, or an idea for the app? Get in touch

Please include your Rendez version, iOS version and what you were trying to do. A screenshot can help; remove any personal information you do not want to share.

Location search

You can type a station, address or place without giving Rendez access to your current location. To use your current location, allow location access in iPhone or iPad Settings. Check your internet connection if searches return no results.

Journey results

Rendez is designed for meeting in and around London. Public transport results depend on TfL coverage and available journey data. Try a nearby station or a different departure time if no suitable routes are found.

Journey times, live arrivals and accessibility information can change. Check the transport operator’s latest information before travelling, especially if you need step-free access.

Home and Work

You can edit or remove Home and Work in Rendez’s saved-place settings. In versions with iCloud syncing, use the same Apple Account on your devices, allow Rendez to use iCloud and open the app with an internet connection to let changes sync. Earlier versions save these places on the device only.

Privacy questions

See the privacy policy, or email the address above. You do not need to send your home address, Apple Account password or other sensitive details to ask for help.